Last updated: 20 August 2026

These Terms of Service govern your use of the Dromana Drive-In website and your purchase of tickets, food and beverages, gift cards and other products or services offered by Dromana Drive-In.

Please read these Terms of Service carefully before using our website or purchasing products or services from us.

By accessing or using our website, creating an account, submitting information, or purchasing a product or service from Dromana Drive-In, you agree to be bound by these Terms of Service.

If you do not agree to these Terms of Service, you must not use our website or purchase products or services through it.

These Terms of Service are governed by Australian law, including the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law.

1. Application of these Terms of Service

1.1

These Terms of Service apply to:

• your use of the Dromana Drive-In website and associated online services;
• purchases of movie tickets;
• purchases of food and beverages from Shel's Diner where purchased online or in store;
• purchases of gift cards;
• renting of equipment;
• creation and use of customer accounts;
• information, reviews, comments, photographs and other material submitted to us;
• promotions and offers made available through our website; and
• any other products or services expressly stated to be subject to these Terms of Service.

1.2

Additional terms may apply to products, services, promotions, events or purchases. Where additional terms apply, those terms will be made available to you before or at the time of purchase and will form part of your agreement with us.

1.3

If there is an inconsistency between these Terms of Service and specific terms applying to a particular product, service, promotion or event, the specific terms will prevail to the extent of the inconsistency.

1.4

These Terms of Service should be read together with any applicable:

• Privacy Policy;
• Gift Card Terms and Conditions;
• Ticketing and Refund Policy;
• Venue Rules;
• event-specific terms and conditions; and
• terms displayed at the point of purchase.

2. Website Usage

2.1

You may use our website for lawful purposes only.

2.2

You must not use our website:

• for any unlawful, fraudulent or malicious purpose;
• to impersonate another person or entity;
• to interfere with or disrupt the operation of our website;
• to attempt to gain unauthorised access to our systems or accounts;
• to introduce viruses, malware or other harmful material;
• to scrape, copy or systematically collect website content without our permission;
• to use automated systems to access or interact with the website in a manner that places an unreasonable load on our systems;
• to circumvent security or access controls;
• to make fraudulent purchases or payment attempts; or
• in any manner that could damage, disable, overburden or impair our website or services.

2.3

We may restrict, suspend or terminate your access to our website where we reasonably believe that you have breached these Terms of Service or have used the website improperly.

2.4

We do not guarantee that our website will always be available, uninterrupted, secure or free from errors.

2.5

We may update, modify, suspend or discontinue any part of our website, including functionality, content or services, without notice where reasonably necessary.

3. Intellectual Property Rights

3.1

Unless otherwise stated, all intellectual property rights in the Dromana Drive-In website and its content are owned by or licensed to Dromana Drive-In.

This includes, without limitation:

• text;
• photographs;
• graphics;
• logos;
• trademarks;
• trade names;
• branding;
• artwork;
• videos;
• audio;
• website design;
• software;
• databases;
• layouts; and
• other material displayed on or made available through our website.

3.2

You may access, view and print website content for your personal, non-commercial use.

3.3

You must not, without our prior written permission:

• reproduce or republish substantial portions of our website;
• modify or adapt our content;
• commercially exploit our content;
• reproduce our branding or logos;
• remove copyright, trademark or other proprietary notices;
• distribute our content for commercial purposes; or
• represent that our content belongs to you.

3.4

Dromana Drive-In retains all rights not expressly granted to you under these Terms of Service.

4. Registration

4.1

Certain features of our website may require you to create an account or provide registration information.

4.2

When registering an account, you agree to provide information that is accurate, current and complete.

4.3

You are responsible for maintaining the confidentiality of your login details and for all activity occurring through your account.

4.4

You must notify us as soon as reasonably practicable if you believe that your account has been accessed without authorisation or that your login details have been compromised.

4.5

You must not:

• create an account using another person's identity;
• create an account using false information;
• create multiple accounts for the purpose of obtaining an improper benefit;
• sell, transfer or otherwise provide your account to another person; or
• use another person's account without permission.

4.6

We may suspend or terminate an account where reasonably necessary, including where an account has been used fraudulently or in breach of these Terms of Service.

5. Submitted Data and Comments

5.1

You may have the opportunity to submit reviews, comments, photographs, videos, feedback, testimonials or other material to Dromana Drive-In.

5.2

You remain responsible for material that you submit.

5.3

By submitting material to us, you represent that:

• you have the necessary rights and permissions to submit the material;
• the material does not infringe another person's intellectual property, privacy or other rights;
• the material is not unlawful, defamatory, threatening, abusive, obscene or otherwise inappropriate;
• the material is not misleading or fraudulent; and
• the material does not contain malicious software or other harmful code.

5.4

You grant Dromana Drive-In a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, communicate, adapt and display material you submit for purposes associated with operating, promoting and improving Dromana Drive-In and its services.

5.5

Where appropriate, we may attribute submitted material to you using the name or username associated with the submission.

5.6

We may, but are not obliged to, review, moderate, edit, remove or refuse to publish submitted material.

5.7

We may remove material where we reasonably believe that it breaches these Terms of Service, applicable law or our standards.

5.8

You should not submit confidential, sensitive or personal information through public review or comment functions.

6. Movie Ticket & Shel's Diner Purchases

6.1 General

Tickets, food, beverages and other products may be purchased through our website, in person, or other approved sales channels.

6.2 Ticket availability

Movie sessions, seating or vehicle capacity may be subject to availability.

We do not guarantee that tickets will remain available until you complete your purchase.

6.3 Ticket confirmation

A purchase is not complete until payment has been successfully processed and a booking confirmation or ticket has been issued.

You should retain your booking confirmation and present it when requested.

6.4 Ticket pricing

Ticket prices are displayed at the time of purchase.

Prices may vary depending on factors including:

• movie;
• date;
• session;
• age category;
• special events;
• promotions;
• school holidays; and
• other applicable pricing arrangements.

6.5 Session changes and cancellations

We reserve the right to change or cancel a movie session where reasonably necessary, including because of:

• severe weather;
• safety concerns;
• technical problems;
• film distribution issues;
• equipment failure;
• operational requirements;
• circumstances beyond our reasonable control; or
• other circumstances affecting the operation of the venue.

Where a session is cancelled by Dromana Drive-In, we will provide any refund, credit, replacement ticket or other remedy applicable to the circumstances and required by law.

6.6 Movie substitutions

Where a particular movie becomes unavailable due to circumstances outside our reasonable control, we may substitute another movie or take other reasonable steps.

Where a substitution materially affects your booking, we will provide any remedy required under applicable law.

6.7 Late arrival

Customers should arrive with sufficient time to enter the venue and locate their designated area before the advertised movie commencement time.

Late arrival may affect your ability to enter safely or may require you to follow directions from venue staff.

6.8 Food and beverage orders

Food and beverage availability is subject to stock and operational capacity.

Where an item purchased online is unavailable, we may offer a suitable replacement, refund or other appropriate remedy.

6.9 Alcohol

Where alcoholic beverages are sold, additional age-verification and responsible service requirements apply.

We may refuse service where required or permitted by law.

7. Gift Card Purchases

7.1

Dromana Drive-In may offer physical and/or digital gift cards.

7.2

Gift cards may only be redeemed in accordance with the terms applicable to the gift card.

7.3

Gift cards are not redeemable for cash except where required by law.

7.4

Gift cards must not be resold or used for unauthorised commercial purposes without our permission.

7.5

You are responsible for keeping gift cards and gift card codes secure.

We are not responsible for unauthorised use of a gift card where the gift card or redemption details have been lost, stolen or disclosed.

7.6

Gift cards expire 3 years from the date of issue. Any applicable expiry date will be disclosed at the time of purchase. Any unused amounts after the expiry date will not be credited or refunded. Gift cards will not be extended unless otherwise agreed upon.

7.7

Specific gift card terms may apply and will be made available at the time of purchase.

7.8

Nothing in these Terms of Service limits any rights you may have under the Australian Consumer Law.

8. Equipment Hire

8.1

Dromana Drive-In may make equipment available for hire or temporary use by customers, including but not limited to audio equipment, speakers, FM transmitters, radios, headphones, equipment accessories, chairs and other items designated by Dromana Drive-In.

8.2

Equipment remains the property of Dromana Drive-In at all times unless expressly stated otherwise.

8.3

Equipment hire may be subject to a hire fee, security deposit, identification requirement or other conditions specified at the time of hire.

8.4

Before equipment is released, Dromana Drive-In may require the customer to provide:

• valid physical government-issued photo identification for verification purposes; or
• another form of security deposit acceptable to Dromana Drive-In.

Acceptable identification or security may include a driver's licence, passport or other government-issued photo identification.

8.5

Where physical identification is provided for verification or security purposes, Dromana Drive-In will handle that identification in accordance with applicable privacy laws and will not retain it for longer than reasonably necessary for the purpose for which it was provided.

8.6

Where a monetary security deposit is required, the amount will be advised before the equipment is released.

8.7

The security deposit may be used, to the extent permitted by law, to cover:

• loss of equipment;
• theft or failure to return equipment;
• damage beyond reasonable wear and tear;
• missing accessories or components;
• cleaning or repair costs resulting from misuse or negligence; or
• other reasonable costs arising from a breach of the equipment hire agreement.

8.8

A customer remains responsible for equipment from the time it is provided to them until it is returned to and accepted by Dromana Drive-In.

8.9

Customers must:

• take reasonable care of hired equipment;
• use equipment only for its intended purpose;
• follow any instructions provided by Dromana Drive-In;
• not modify, dismantle or tamper with equipment;
• not allow unauthorised persons to use the equipment where prohibited by Dromana Drive-In;
• notify Dromana Drive-In as soon as reasonably practicable if equipment is damaged, lost, stolen or malfunctions; and
• return the equipment and all accessories by the required return time.

8.10

The customer must not remove hired equipment from the Dromana Drive-In premises unless expressly authorised by Dromana Drive-In.

8.11

Where equipment is not returned by the required return time, Dromana Drive-In may charge reasonable additional hire, replacement, recovery or other costs to the extent permitted by law.

8.12

Where equipment is returned in satisfactory condition and all required items have been returned, any refundable security deposit will be returned in accordance with the applicable payment method and Dromana Drive-In's procedures.

8.13

If equipment is returned damaged, incomplete or otherwise not in the condition reasonably expected at the time of hire, Dromana Drive-In may retain or deduct from the security deposit an amount reasonably required to cover the relevant loss or cost, subject to applicable law.

8.14

If the cost of loss, damage, replacement, repair or recovery exceeds the security deposit, the customer may remain responsible for the reasonable balance, subject to applicable law.

8.15

Nothing in this section limits any rights or remedies available to a customer under the Australian Consumer Law or other applicable law.

8.16

Additional equipment-specific terms may apply to particular items or hire arrangements. Where additional terms are provided to the customer before the equipment is released, those terms form part of the equipment hire agreement.

9. Purchases & GST

9.1

Unless otherwise stated, prices displayed on our website are in Australian dollars (AUD).

9.2

Where applicable, prices include Goods and Services Tax (GST).

9.3

Where GST is applicable, the GST-inclusive price will generally be the price displayed to consumers at the point of purchase.

9.4

Additional charges, including delivery or booking fees where applicable, will be disclosed before you complete your purchase.

9.5

We may correct pricing or other errors displayed on our website.

If an item has been purchased at an incorrect price due to an obvious error, we may contact you to confirm whether you wish to proceed at the correct price or receive a refund.

9.6

Nothing in this section permits us to engage in misleading or deceptive conduct or otherwise limits your rights under applicable law.

10. Modification of these Terms of Service

10.1

We may amend these Terms of Service from time to time.

10.2

The updated version will be published on our website and will include an updated "Last updated" date.

10.3

Changes will generally apply from the date they are published unless otherwise stated.

10.4

Changes will not retrospectively alter rights or obligations that have already arisen under a completed transaction, except where permitted or required by law.

10.5

Where a significant change affects an existing ongoing arrangement, we may provide additional notice where reasonably appropriate.

11. Third-Party Links and Advertising

11.1

Our website may contain links to third-party websites, services or platforms.

11.2

Third-party websites are operated independently of Dromana Drive-In and may have their own terms, conditions and privacy policies.

11.3

We are not responsible for the content, availability, security, accuracy or practices of third-party websites.

11.4

The inclusion of a third-party link does not necessarily constitute an endorsement, recommendation or approval by Dromana Drive-In.

11.5

Our website may display advertising or promotional material supplied by third parties.

11.6

We do not necessarily endorse products, services or claims made in third-party advertising.

11.7

Any transaction you enter into with a third party is between you and that third party, unless expressly stated otherwise.

12. Representations and Warranties

12.1

You represent and warrant that:

• you are legally capable of entering into an agreement with us;
• information you provide to us is accurate and not misleading;
• you have authority to use any payment method used for a purchase;
• you will comply with these Terms of Service; and
• your use of our website will comply with applicable laws.

12.2

We represent that we will provide goods and services in accordance with applicable Australian law.

12.3

Nothing in these Terms of Service excludes or limits any representation, warranty or consumer guarantee that cannot lawfully be excluded.

13. Disclaimer

13.1

To the maximum extent permitted by law, we do not warrant that:

• the website will always be available;
• the website will be free from errors or interruptions;
• website content will always be complete, accurate or current;
• the website will be free from viruses or other harmful components; or
• a particular movie, session, product or service will always be available.

13.2

Information on our website is provided for general information purposes and may change without notice.

13.3

We take reasonable steps to ensure that information published on our website is accurate, but we do not guarantee that all information will always be free from errors.

13.4

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable law.

14. Implied Terms

14.1

Our goods and services may be subject to consumer guarantees, warranties, conditions and other rights implied by law.

14.2

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right, warranty or remedy that cannot lawfully be excluded, restricted or modified.

14.3

Where applicable law permits us to limit our liability for a failure to comply with a consumer guarantee, we may rely on any limitation permitted by law.

14.4

For services supplied to consumers, any limitation of liability will only apply to the extent permitted by the Australian Consumer Law.

14.5

If a provision of these Terms of Service would otherwise exclude a non-excludable right or guarantee, that provision will be read down to the extent necessary to comply with applicable law.

15. Limitation of Liability

15.1

To the maximum extent permitted by law, Dromana Drive-In will not be liable for loss or damage that:

• was not reasonably foreseeable;
• arises from your misuse of the website;
• results from information supplied incorrectly by you;
• results from unauthorised access to your account caused by your failure to keep your credentials secure; or
• results from circumstances beyond our reasonable control.

15.2

Nothing in these Terms of Service limits our liability for matters that cannot lawfully be limited or excluded, including liability arising under applicable consumer protection laws.

15.3

Nothing in these Terms of Service excludes liability for fraud, or any other liability that cannot lawfully be excluded.

16. Events Beyond Our Reasonable Control

16.1

We are not responsible for delays, cancellations or failures caused by circumstances beyond our reasonable control.

16.2

Such circumstances may include:

• extreme weather;
• natural disasters;
• fire;
• flood;
• power failure;
• telecommunications failure;
• government restrictions;
• public health emergencies;
• industrial action;
• technical failures;
• film distributor or studio issues;
• equipment failure;
• security incidents;
• road closures; or
• other circumstances that could not reasonably have been prevented or avoided.

16.3

Where such circumstances occur, we will take reasonable steps to minimise their impact on customers and provide any remedy required by law.

17. Privacy

17.1

We collect, use and handle personal information in accordance with our Privacy Policy and applicable privacy laws.

17.2

Our Privacy Policy explains:

• what personal information we collect;
• how we use it;
• how we store and protect it;
• when we disclose it to third parties;
• how you can access or correct your information; and
• how you can contact us regarding privacy matters.

17.3

By using our website, you acknowledge that personal information may be collected and handled in accordance with our Privacy Policy.

18. Promotions & Special Offers

18.1

Promotions, competitions, discounts and special offers may be subject to additional terms and conditions.

18.2

Unless otherwise stated, promotional offers:

• cannot be combined with other offers;
• are subject to availability;
• are available only during the stated promotional period; and
• may be subject to eligibility requirements.

18.3

We may withdraw or amend a promotion where reasonably necessary, subject to applicable law and any specific terms applying to the promotion.

18.4

Nothing in this section permits us to withdraw a benefit that you have already validly obtained where doing so would breach applicable law.

19. Refunds, Cancellations & Consumer Rights

19.1

Movie tickets, gift cards and concession items purchased via this Website or in-person are non-refundable, unless required by law.

19.2

Online booking fees apply and booking fees are non-refundable once online payment has been made.

19.3

Our refund and cancellation policies may vary depending on the product or service purchased.

19.4

Any specific refund policy displayed at the time of purchase forms part of the applicable transaction.

19.5

Nothing in any refund policy or these Terms of Service limits your rights under the Australian Consumer Law.

19.6

Where a product or service fails to comply with a consumer guarantee, you may have rights to a remedy including repair, replacement, refund or compensation, depending on the circumstances and applicable law.

19.7

The availability of a remedy will depend on the nature of the failure and the applicable legal requirements.

20. Customer Conduct

20.1

When using the website or attending Dromana Drive-In, you must behave lawfully and respectfully.

20.2

You must comply with reasonable directions given by Dromana Drive-In staff.

20.3

We may refuse entry to or remove a person from the venue where reasonably necessary for safety, security, legal compliance or the enjoyment of other customers.

20.4

Where a customer is removed from the venue due to their own misconduct, this does not automatically create an entitlement to a refund.

20.5

Any venue-specific rules applying to admission, vehicles, noise, alcohol, smoking, animals, children, safety or other matters may be published separately and form part of the conditions of entry.

21. Photography, Video & Recording

21.1

Dromana Drive-In or authorised third parties may photograph, film or otherwise record activities at the venue for legitimate business, promotional, marketing, security or archival purposes.

21.2

Where required by law, appropriate notice or consent will be obtained.

21.3

If you do not wish to appear in promotional material, please notify a member of staff where reasonably practicable.

21.4

This section does not limit any rights you may have under applicable privacy laws.

22. Security & Payment Processing

22.1

Payments made through our website may be processed by third-party payment providers.

22.2

We do not store complete payment card details where payment processing is handled by a third-party payment provider.

22.3

You agree to comply with any applicable terms imposed by the payment provider.

22.4

We may refuse or cancel a transaction where we reasonably suspect fraud, unauthorised use or other unlawful activity.

22.5

Where a transaction is cancelled by us for these reasons, any refund will be handled in accordance with applicable law.

23. Termination

23.1

We may suspend or terminate your access to an account or website service where you materially breach these Terms of Service.

23.2

Termination does not affect rights or obligations that arose before termination.

23.3

Sections that by their nature should continue after termination will continue to apply, including provisions relating to intellectual property, liability, privacy, submitted material and governing law.

24. Severability

24.1

If any provision of these Terms of Service is found to be invalid, unlawful or unenforceable, that provision will be read down to the extent necessary where possible.

24.2

If it cannot be read down, it will be severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

24.3

Nothing in this section affects any provision that cannot legally be excluded or modified.

25. No Waiver

25.1

A failure or delay by Dromana Drive-In to exercise a right under these Terms of Service does not constitute a waiver of that right.

25.2

A waiver is only effective where given expressly and, where appropriate, in writing.

26. Entire Agreement

26.1

These Terms of Service, together with any additional terms expressly incorporated into them, constitute the agreement between you and Dromana Drive-In regarding the matters covered by these Terms of Service.

26.2

Any specific terms provided at the time of a particular purchase may supplement or override these Terms of Service to the extent of any inconsistency.

27. Governing Law

27.1

These Terms of Service are governed by the laws of the State of Victoria, Australia.

27.2

You agree to submit to the jurisdiction of the courts of Victoria, Australia, and courts competent to hear appeals from them.

27.3

Nothing in this clause limits any rights or remedies you may have under applicable Australian consumer protection laws.

28. Contact Us

If you have a question, concern or complaint regarding these Terms of Service, a purchase or our website, please contact Dromana Drive-In through the contact details published on our website.

We will endeavour to respond to enquiries and complaints within a reasonable period.

IMPORTANT INFORMATION

These Terms of Service are intended to provide a general framework for the use of the Dromana Drive-In website and online purchasing services.

They should be read together with our other applicable policies and terms.

Nothing in these Terms of Service is intended to exclude, restrict or modify rights or remedies available under the Australian Consumer Law or any other law where those rights or remedies cannot lawfully be excluded, restricted or modified.

The Dromana Drive-In Pty. Ltd.
133 Nepean Highway, Dromana
Victoria 3936
Australia

Last updated: 20 August 2026